Supervisor, Inside Sales
Company: Disability Solutions
Location: Libertyville
Posted on: October 2, 2024
Job Description:
We Make Life More Rewarding and Dignified Location: Libertyville
Department: Marketing Summary The Supervisor, Acute Care will be
responsible for leading the Acute Care (AC) inside sales team and
aid with facilitating and building ongoing relationships with
clinicians for the purposes of driving advocacy of Secure Start
Services (SSS) in the hospital. The supervisor will also lead
ongoing collaboration with field sales, regional managers, and
territory managers. This role will actively engage with the
National Sales Manager, Region Managers, Secure Start Services
Consumer as well as the Ostomy Marketing team to support the
overall Ostomy business unit strategies. Hollister Incorporated is
operating in a hybrid-working environment Responsibilities
- Manage, Develop and Coach direct reports.
- Ensure continued development of inside sales team to drive
towards strategic plan.
- Lead the team in executing service metrics aligned with the
Ostomy Strategic Plan.
- Identify targeted hospitals and appropriate clinical
contacts.
- Collaborate with Territory Manager and Region Manager to ensure
consistent messaging and to drive advocacy of SSS.
- Provide additional support to clinicians on issues/concerns as
needed.
- Ensure strong levels of customer satisfaction by regular mining
satisfaction surveys and soliciting feedback from customers and
call monitoring monthly.
- Ensure compliance to enrollment process, adherence to written
signature consent and unsubscribe processes.
- Manage data integrity by supporting associate error correction
from reporting supplied by US Data, System and Analytics team.
- Achieve annual performance metrics established for team.
- Ensure all processes are being adhered to (in partnership with
department trainer) and are effective and efficient.
- Address any acquisition operational issues in a timely manner,
ensuring proactive communication with internal and external
customers.
- Monitor service levels and utilize reports and analytics to
make necessary adjustments to ensure customer satisfaction levels
remain high (level 5 satisfaction).
- Co-travel in the field strategically and as necessary to attend
regional meetings, customer visits or conferences, etc. (Please
note that vaccination against COVID-19 is a requirement for
co-travel / visiting customers.)
- Provide timely customer and consumer needs input and feedback
or planned marketing pieces and enrollment forms.
- Communicate effectively with Ostomy Sales leaders to identify
further opportunities for SSS advocacy.
- Ensure coordination and delivery of sample orders are processed
timely and accurately.
- Collaborate cross-functionally and communicate team updates
with the SSS/Customer Service Leadership team.
- Collaborate with the Data, Reporting and Analytics team to
generate reports that will guide account targeting for Acute Care
teams and audit metrics on a quarterly basis.
- Promote an inclusive team environment that ensures strong
morale and high associate engagement.
- Use templates to actively update and coach/develop associates
through regularly scheduled bi-weekly feedback sessions. Leverage
coaching techniques to support coaching conversations. Essential
Functions of the Role
- Communication.
- Strategic thinking and change management skills.
- Effective time management and flexibility to quickly adapt to
change.
- Leadership/Management skills.
- Sitting or standing at a stationary workstation for 8-hour
intervals.
- Ability to work greater than 40 hours if need arises.
- Ability to travel 2-3 times quarterly. Work Experience
Requirements
- Minimum 5 years in sales or customer service capacity (or
equivalent work experience)
- Minimum 1 year of leadership experience preferred.
- Work related experience in the health care industry preferred.
Education Requirements
- Bachelor's Degree required. Specialized Skills/Technical
Knowledge
- Strong cross-functional leadership skills and business
acumen.
- Ability to lead and adapt positively through change.
- Strong interpersonal skills and relationship building.
- Excellent listening and communication skills, verbal and
written.
- Strategic thinking, independent problem solving and analytical
skills.
- Experience with inside sales, customer service and account
management.
- Goal oriented self-starter with strong attention to detail and
results oriented focus.
- Manages time effectively and adapts quickly to changing
priorities.
- Demonstrated organizational skills with emphasis on
multi-tasking.
- Initiative and ability to drive continuous process
improvement.
- Computer knowledge, Salesforce.com, Microsoft Office Suite,
Windows based navigation, etc. About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company
that develops, manufactures and markets healthcare products
worldwide. The company spearheads the advancement of innovative
products for ostomy care, continence care and critical care, and
also creates educational support materials for patients and
healthcare professionals. Headquartered in Libertyville, Illinois,
Hollister has manufacturing and distribution centers on three
continents and sells in nearly 80 countries. Hollister is a wholly
owned subsidiary of The Firm of John Dickinson Schneider, Inc., and
is guided both by its Mission to make life more rewarding and
dignified for people who use our products and services, as well as
its Vision to grow and prosper as an independent, employee-owned
company, and in the process, to become better human beings. Our
Total Rewards package in aggregate is above market and includes
competitive pay, generous paid time off programs, peer-to-peer
recognition, health and life insurance, wellness programs and
incentives, generous retirement savings, and a unique Benefit of
Employee Share Ownership Program (BESOP). Hollister is an EO
employer - M/F/Veteran/DisabilityJob Req ID: 33213
Keywords: Disability Solutions, Racine , Supervisor, Inside Sales, Sales , Libertyville, Wisconsin
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