Scaled Customer Success Manager
Company: VirtualVocations
Location: Racine
Posted on: April 1, 2025
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Job Description:
A company is looking for a Scaled Customer Success Manager.
Key Responsibilities
Deliver high impact engagements for a large volume of customers
across onboarding, adoption, and value stages
Monitor customer adoption and respond to account health signals,
implementing intervention playbooks as needed
Conduct value business reviews to document customer success and
identify growth opportunities within accounts
Required Qualifications
4+ years of direct client management experience in Customer
Success, Account Management, or Customer Education within the B2B
SaaS sector
Proven track record of delivering customer value and managing
onboarding, training, and retention
Ability to simplify complex systems into actionable insights for
clients
Experience in managing multiple projects and customer engagements
simultaneously
Bilingual candidates with French and German language skills are a
plus
Keywords: VirtualVocations, Racine , Scaled Customer Success Manager, Executive , Racine, Wisconsin
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