Department Manager, Produce - Northern Alberta

Company: jobs.sportstechgroup.org- JobBoard
Location: Chicago
Posted on: November 6, 2024

Job Description:

Department Manager, Produce - Northern AlbertaThe Department Manager, Produce is accountable for the successful day-to-day operation of the produce department. This includes the implementation of company standards, the management of company assets, attention to maintaining a local competitive position, and the development and training of staff. The incumbent supports the rest of the store management team and fosters positive customer relationships.Your Responsibilities

• Provide excellent customer service by delivering on the Value Offer:

• Focus on customer service as a top priority by creating strong customer relationships and providing excellent customer service.
• Monitor and adjust customer service levels as needed.
• Deal with customer complaints and requests quickly and effectively.
• Address and respond to all customer inquiries.
• Ensure an enjoyable shopping experience for customers.
• Schedule staff to maximize customer service and fulfill business needs.
• Manage the Produce Department to maximize sales and profits:
  • Ensure that the Produce Department is ready for business, stocked and maintained throughout the day.
  • Ensure that product is ordered according to planned timelines and criteria.
  • Fully support and participate in all advertising campaigns and P.O.P strategies as directed through Procurement and Marketing.
  • Ensure that seasonal and promotional merchandising is planned and executed to maximize sales, profits and create customer excitement.
  • Ensure produce displays are per marketing directions.
  • Complete business segment inventories as required.
  • Monitor gross profit; investigate and rectify variances.
  • Monitor and control inventory levels by ordering product weekly; minimize over/under stocks, maximize in-stocks to develop sales, inventory turns and return on investment.
  • Monitor inventory levels and shrink reduction; rotate stock to guarantee freshness.
  • Ensure that the daily operating disciplines, as described in the Produce Manual are consistently met:
    • Adhere to the department cleaning schedule and to all approved cleaning/sanitation techniques.
    • Responsible for crisping, trimming, wrapping and displaying produce in merchandise cases and on produce tables.
    • Ensure that product preparation areas, merchandise cases, tables and equipment are clean, safe and sanitary.
    • Ensure that product is correctly received, inspected, cleaned, dated, priced, stored and rotated upon receipt (FIFO).
    • Ensure that product is packaged according to company standards.
    • Maintain equipment as directed by the manufacturer and Facility Maintenance.
    • Ensure equipment is calibrated and working properly.
    • Maintain 52 week file and records.
    • Support, train and develop staff:
      • Through ongoing communication keep staff abreast of key activities.
      • Manage staff schedules in order to meet customer and business needs.
      • Supervise, coach and develop employees.
      • Work with supervisors to recruit, train, lead and develop produce employees.Skills and Qualifications
        • A minimum of two years of experience in a high-volume grocery/retail environment.
        • Strong customer service skills.
        • Record of bottom line and sales results in previous roles.
        • Ability to interpret a variety of instructions both verbally and orally.
        • Computer knowledge of Excel and Outlook.
        • Strong knowledge of grocery operating principles.
        • Exceptional analytical, problem solving and decision making skills with a high attention to detail.
        • Proven organizational, planning and prioritizing skills.
        • Excellent written and verbal communication, interpersonal skills and superior customer service skills.
        • Must have the ability and desire to develop an in-depth understanding of Northern/NorthMart customers.
        • Demonstrates a personal and enthusiastic commitment to Northern/NorthMart's vision, mission, values and strategies.
        • Highly motivated and adventurous with an appreciation for small town life in a culturally diverse setting considered an asset.Working Conditions
          • Work in extreme conditions.
          • Lift 50+ pounds.
          • Work extended hours.
          • Will be required to stand for long periods occasionally.
          • Use full hand mechanics.
          • Handle or feel and reach with hands and arms.
          • Work in remote areas.Job Type: Full-timeSchedule: 8 hour shiftWork Location: In person
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