Global Delivery Manager - US & LATAM
Company: Experis
Location: Milwaukee
Posted on: October 24, 2024
Job Description:
Title: -Global Delivery Manager - US & LATAM -
Type: Permanent (Full-Time) with
Location: Hybrid 3 days onsite - Milwaukee WI 53212 -- 100 Manpower
Place
We are - -moving to an advanced process and digital technologies
that require an experienced technology owner for supporting the
transformation and in-flight projects.
-looking for a Global Delivery Manager- Darwin North America &
LATAM -to be based in our Headquater in Milwaukee.
Responsibilities:
- Overall ownership of operations delivery of Global Oracle SaaS
platform for North America and Latin America countries.
- Supporting business and technology functions implemented on
Oracle Cloud Financials for ManpowerGroup during North America
Business hours and LATAM business hours.
- Resolve issues -if needed for urgent support issues.
- Co-ordinate with other global Support team based in India on
development, testing and execution of technology components in
Oracle Cloud.
- Evaluate, implement, and support key IT Systems to optimize
current support processes for Oracle Financial SaaS platform.
Responsible for creating a plan for decommissioning of applications
and execution of decommissioning in conjunction with the Darwin
programs. Support users in the geography for solving operational
issues related to Oracle Financials and ancillary systems on a
daily basis.
- Drive Business Process Excellence and improvement in process,
technology areas to achieve agreed performance metrics. Seek
continuous improvement and suggest process improvements. Work with
extended offshore support team for issue resolution, process
optimization. Provide immediate solutions in system during
operating hours in US and LATAM.
- Manage all procedures related to the identification,
prioritization, and resolution of support requests, including the
monitoring, tracking, and coordination of Help Desk functions along
with 3rd -party vendor manager.
- Assess feedback -from internal customers and (proactively)
identify issues, provide resolution and execute resolution with 3rd
-party outsourced provider.
- Monitor, adhere the Operational Level Agreements within the
delivery units where specifically needed, report on the metrics and
drive continuous improvements.
- Resolving user issues related to Oracle SaaS Procurement,
Account Receivables, Advance Collection, General Leader and
Financial Cloud, and 3rd -party components like OCR tools.
- Additional responsibilities will include collecting
requirements for enhancements, projects, executing the requirements
through technical development or configurations. Supporting
Integrating to and from Oracle Cloud, data failure and
configurations, coordinating with technical team for integration
services.
- Continuous improvement of the process including fixing
integration, workflows.
Critical experience required from the candidates:
- Thrive in a diverse, fast paced environment.---Bachelor's
degree in business or technology. -12 to 15 years of relevant
experience in Oracle Cloud Financials implementation or Support.
Must have Oracle Cloud Financials or Oracle ERP Financials
experience, functional or technical, or both.
- Ability to understand Oracle Cloud configurations, configure
Oracle Cloud, ability to write and execute test cases for
testing.
- An extensive track record of performing effectively under
pressure and working across multiple clients/countries and product
areas in Oracle Financials (ERP's). Ability to successfully manage
internal and external expectations around resolution timeframes and
maintain a high level of client satisfaction. -Through
understanding of Oracle Cloud SaaS processes in one of the
following areas: Account receivables (AR), Accounts Payables (AP)
or GL/FA.
- A service-oriented mindset to satisfy user community and
accessibility. Possessing a Continual Service Improvement mindset
and strong critical thinking abilities. Knowledge on Oracle Cloud
Fusion Financials technology
- Understanding of resource and SLA management. Monitor and
manage SLA targets. -Utilize satisfaction feedback, to drive
service improvement activity.
- Ability to coordinate a work team and determine and coordinate
training for specific tasks or assignments. Provide accurate and
regular reports to the management on performance of the service
delivery.
- Nice to have: -Prior experience in large multi-country Oracle
ERP support, -Oracle Cloud certification, Oracle Financial
implementation experience, ability to converse in Spanish.
- Strong people management skills and ability to build
relationships throughout the business at all levels as well as
externally. Experience working with teams across multi geography
and supporting multi countries.
Sphere of Influence
- Sphere of influence across multiple country Finance teams,
country IT teams and proximity to our Corporate Finance Leadership
Team
- Need to navigate within the global, diverse, matrixed nature of
our organization.
- Working with outside System Integrators, compliance with
project processes
- Drive open and ongoing communication on issues faced by users,
be in communication with the users
- Drive compliance of application(s) for multiple countries and
application stack, plan retirement of applications
Keywords: Experis, Racine , Global Delivery Manager - US & LATAM, Executive , Milwaukee, Wisconsin
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