Director, Learning & Development - Transformation Upskilling (GBS)
Company: McDonald's Corporation
Location: Chicago
Posted on: October 23, 2024
Job Description:
Company Description:McDonald's is proud to be one of the most
recognized brands in the world, with restaurants in over 100
countries that serve 70 million customers daily. We continue to
operate from a position of strength. Our updated growth strategy is
focused on staying ahead of what our customers want and realizing
further growth potential. Our relentless ambition is why McDonald's
remains one of the world's leading corporations after almost 70
years. Joining McDonald's means thinking big and preparing for a
career that can have influence around the world.At McDonald's, we
see every day as a chance to create a positive impact. We lead
through our values centered on inclusivity, service, integrity,
community, and family. From support of Ronald McDonald House
Charities to our Youth Opportunity project and sustainability
initiatives, our values keep us dedicated to using our scale for
good: good for our customers, people, industry, and planet. We also
offer a broad range of outstanding benefits including a sabbatical
program, tuition assistance, and flexible work arrangements.We are
enjoying the flexibility of a hybrid work model, in which employees
spend part of their week connecting with co-workers in our
state-of-the-art headquarters. Located in the booming West Loop of
downtown Chicago, it's set up to be a global hub that cultivates
collaboration:
- Take a class at Hamburger University
- Sample future items in our Test Kitchen
- Utilize the latest technology to connect with your team around
the globeWe are an equal opportunity employer committed to the
diversity of our crew members, staff, operators, and suppliers. We
promote an inclusive work environment that creates feel-good
moments for everyone.Job Description:McDonald's is on an exciting
journey to transform our enterprise data, analytics, and AI
function - turning data into a winning advantage.As the Director,
Leadership and Development (L&D) for our Global Business
Services (GBS), you will be part of this unprecedented
transformation. With a long-standing commitment and investment in
Learning and Development (L&D) and our Hamburger University
brand combined, you will lead McDonald's through a key business
transformation by upskilling our enterprise with critical skills.
The primary focus will be on closing gaps for our data, analytics,
and AI skillset with oversight to other key transformation related
efforts.The Director will lead the strategy, planning, and
execution of the learning and development strategy, content, and
programs for the GBS function globally. They will work
cross-functionally to understand the current talent landscape and
identify critical gaps and requirements for the new organization.
They will ensure the curriculum and modalities meet rigorous
expectations and are aligned to the strategic priorities of the
business.This role reports to the Sr. Director of Learning Strategy
and Functional Development while closely partnering with the GBS
leadership team. This role will have 1 direct
report.Responsibilities:
- Assess current state organization and identify skill gaps and
development needs in the organization to develop an upskilling
roadmap.
- Collaborate with HR and business leaders to identify talent
gaps, critical roles, and requirements for the data and analytics
organization.
- Develop a L&D strategy for the GBS function and
transformational upskilling of critical functions.
- Build a multi-year plan that leverages blended learning
approaches and channels, using the 70-20-10 learning model
framework as a guide.
- Build a detailed plan for how we upskill our talent at various
roles/levels, empower growth, and create a learning culture within
GBS and across the enterprise.
- Build and execute a stakeholder management plan, partnering
with key subject matter experts, learners, leaders, etc.
- Lead development, delivery, evaluation, and of data, analytics,
and AI capabilities and curriculum - ensuring value, quality, and
business results.
- Manage key external vendors and partner with key internal teams
such as People, Finance, and Tech.
- Thought leader on macro and industry trends to foster greater
innovation and future-focus.
- Travel will be limited and ad-hoc only.Qualifications:
- Bachelor's Degree required; MBA, Master's Degree
preferred.
- Minimum 10 years' experience.
- Experience in learning strategy, design, development,
systems/technology.
- Proven ability to prioritize and simplify the complex.
- Analytical mindset with the ability to leverage data and
insights to drive talent strategy and decision-making.
- Prior experience working in a data, analytics, or digital
focused teams and general understanding of Data and AI activities
is preferred.
- Strong communication, collaboration, and stakeholder management
(including managing cross-functionally and partnering with all
levels of the organization).
- Strong business acumen and insight, with the ability to
translate strategic business goals into appropriate development and
talent programs that balance the evolving priorities of the
organization.
- Strong project management skills on complex and evolving work;
must document and communicate project plans, monitor work in
progress, and achieve project milestones/results.
- Excellent coaching and mentoring skills.
- Experience in transformation-related work is preferred.
- Experience working cross-culturally with varied colleagues in a
global environment.Additional Information:McDonald's is an equal
opportunity employer committed to the diversity of our workforce.
We promote an inclusive work environment that creates feel-good
moments for everyone. McDonald's provides reasonable accommodations
to qualified individuals with disabilities as part of the
application or hiring process or to perform the essential functions
of their job. If you need assistance accessing or reading this job
posting or otherwise feel you need an accommodation during the
application or hiring process, please contact . Reasonable
accommodations will be determined on a case-by-case
basis.McDonald's provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to sex,
sex stereotyping, pregnancy (including pregnancy, childbirth, and
medical conditions related to pregnancy, childbirth, or
breastfeeding), race, color, religion, ancestry, or national
origin, age, disability status, medical condition, marital status,
sexual orientation, gender, gender identity, gender expression,
transgender status, protected military or veteran status,
citizenship status, genetic information, or any other
characteristic protected by federal, state, or local laws. This
policy applies to all terms and conditions of employment, including
recruiting, hiring, placement, promotion, termination, layoff,
recall, transfer, leaves of absence, compensation, and
training.Nothing in this job posting or description should be
construed as an offer or guarantee of employment.
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Keywords: McDonald's Corporation, Racine , Director, Learning & Development - Transformation Upskilling (GBS), Executive , Chicago, Wisconsin
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