Network Operations Support Manager
Company: Disability Solutions
Location: Homewood
Posted on: October 19, 2024
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Job Description:
At CN, everyday brings new and exciting challenges. You can
expect an interesting environment where you're part of making sure
our business is running optimally and safely-helping keep the
economy on track. We provide the kind of paid training and
opportunities that long-term careers are built on and we recognize
hard workers who strive to make a difference. You will be able to
thrive in our close-knit, safety-focused culture working together
as ONE TEAM. The careers we offer are meaningful because the work
we do matters. Join us!Job SummaryThe Network Operations Support
Manager is responsible for call center staff, overseeing
operations, and assigned territory to ensure safe and efficient
performance of Positive Train Control (PTC) trains while meeting
CN's service commitment to customers. The incumbent acts as a
member of the Network Operations Centre (NOC) and collaborates with
Information and Technology (I&T), PTC, Locomotive, Car, and
Operations in the development, implementation, documentation, and
testing of the traffic control system. The role coordinates with
the Subdivision File Analysts to assess operational impacts and
communicates those changes to NOC Managers and Rail Traffic Control
(RTC). The position liaises with Operations and the PTC Help Desk
and oversees Horsepower per Ton Analyzer (HPTA) notifications and
investigates in both the United States (U.S.) and Canada. The
position ensures the efficient movement of the Trip Optimizer
system, spearheads the ordering and documentation of equipment
during systemwide derailment as well as mainline issues concerning
locomotive and equipment for cars. Additionally, the incumbent
controls mechanical services representative supervision and is the
point of contact for field operations and Mechanical.Main
ResponsibilitiesTrain Operation Management--- Collaborate with
departments to ensure efficient movement of PTC trains and Trip
Optimizer system --- Oversee emergency situations and other
unexpected events while ensuring the safety of employees and
general public, limiting the impact to railway operations, and
adhering to United States Operating Rules (USOR) as well as CN
policies and procedures--- Communicate emergent situations to CN
police, Superintendents, and other PTC departments--- Ensure
compliance with RTC, train crews, NOC Support Representatives NOC
Managers, and Field Managers--- Cooperate with NOC Support Desk to
ensure problem tickets are escalated and resolved efficiently---
Ensure HPTA failures and notifications are relayed to crews and
investigated --- Collaborate with foreign carriers and terminals to
coordinate movement of trains and interchanges --- Work with
Subdivision File department to coordinate planned work events to
avoid delays to scheduled PTC train movements--- Gather information
for use in formal investigations --- Resolve operational issues
with the collaboration of appropriate departments--- Collaborate
with Mechanical, Engineering, and Transportation during derailments
to order and track contractor equipment--- Oversee mainline
stoppage due to mechanical issuesPeople Management--- Lead
departmental employees with clear direction and goals, and provide
coaching and guidance through regular monitoring of employee
performanceWorking ConditionsThe role has working conditions in an
office environment. The incumbent must be available to work shifts
of 12 hours rotating between day and night, weekends and holidays
when necessary. The role requires minimal travel (0 to 20%). Due to
the nature of the role, the incumbent must be able to meet tight
deadlines, handle pressure and
stress.RequirementsExperiencePositive Train Control --- Minimum 5
years of Operations or Mechanical experience o Minimum 3 years of
experience with PTCo Minimum 3 years of experience with Service
Reliability System (SRS), Train Management Dispatch System (PDS),
Right Time Business Intelligence (RTBI) *Any experience for these
above would be considered as an
assetEducation/Certification/Designation--- High School Diploma---
Valid Driver's Licence--- Ability to obtain USOR qualification---
Post-Secondary Education**Any designation for these above would be
considered as an assetCompetencies--- Collaborates with others and
shares information--- Demonstrates agility and drives change---
Solves problems to create value--- Demonstrates active listening---
Sets direction and inspires others--- Seeks and values all
perspectives--- Considers ESG principles in all operations---
Applies critical thinkingTechnical Skills/Knowledge--- Knowledge of
mechanical rules, procedures and processes--- Knowledge of rail
operating rules and procedures--- Knowledge of Systems,
Applications and Products (SAP), SRS, and ServiceNow--- Knowledge
of Microsoft Suite (Excel, PowerPoint, and Word) --- Understand and
apply safety standards, policies and procedures, collective
agreements as well as operating rules**Any knowledge for any of the
above would be considered as an assetAbout CNCN is a world-class
transportation leader and trade-enabler. Essential to the economy,
to the customers, and to the communities it serves, CN safely
transports more than 300 million tons of natural resources,
manufactured products, and finished goods throughout North America
every year. As the only railroad connecting Canada's Eastern and
Western coasts with the Southern tip of the U.S. through a 19,500
mile rail network, CN and its affiliates have been contributing to
community prosperity and sustainable trade since 1919. CN is
committed to programs supporting social responsibility and
environmental stewardship. At CN, we work as ONE TEAM, focused on
safety, sustainability and our customers, providing operational and
supply chain excellence to deliver results.CN is an Equal
Employment Opportunity Employer. It is our policy to fill vacant
positions with qualified candidates without regard to race, color,
sex, religion, national origin, age, or disability, assuming an
individual can perform the essential functions of the job with or
without accommodation. Only qualified candidates under
consideration will be contacted. Please monitor your email on a
regular basis, as communication is primarily made through
email.
Keywords: Disability Solutions, Racine , Network Operations Support Manager, Executive , Homewood, Wisconsin
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