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Operations and Support Engineer

Company: VirtualVocations
Location: Aurora
Posted on: October 16, 2024

Job Description:

A company is looking for an Operations and Support Engineer to provide technical support for open-data community members and enterprise customers.
Key Responsibilities

Deliver high-quality technical support and solutions to end-users
Develop and maintain an online knowledge base of issues and solutions
Collaborate with Product and Engineering teams to identify and resolve product defects

Required Qualifications

1+ years of experience in a software/SaaS customer support role
1+ years of SQL experience with the ability to read complex SQL statements
Experience partnering with external clients and internal teams
Ability to work remotely as part of a hybrid on-site and remote team
Experience in the data industry is a plus

Keywords: VirtualVocations, Racine , Operations and Support Engineer, Engineering , Aurora, Wisconsin

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